Todd A. Ward, PhD, BCBA-D
Brett DiNovi, M.A., BCBA
Brett DiNovi & Associates
The Brett DiNovi YouTube channel is at it again with another intriguing look at the inner workings of Brett DiNovi & Associates (BDA) – the largest provider of Applied Behavior Analysis (ABA) services in New Jersey and Philadelphia. Today, we look at a video that is all about providing performance feedback to front-line staff. At BDA, the staff in question are those who work directly with learners across a variety of populations and settings, including the famed “social skills limos.”
As many in the ABA and Organizational Behavior Management (OBM) worlds know, performance feedback can come in a variety of forms…some better than others. Feedback can be vocal, written, encouraging of desireable behavior, or discouraging of undesireable behavior (i.e., management by exception).
In the case of BDA, the company aims to incorporate 21st century technologies into a new feedback system that allows staff to better guage their own performance and track progress along program goals with their learners. Brett noted that the world is now filled with technologies that automatically track your behavior and provide realtime fesedback, the popular FitBit being one such example. “Why” he said “aren’t we doing that with people’s most precious assets?” For BDA, said assets are ultimately children diagnosed with Autism Spectrum Disorder and related disabilities that benefit from the skills and behavior management programs implemented by their staff.
BDA has partnered with Chartlytics, a Precicion Teaching technology firm, to implement a revlutionary new graphical feedback system. Staff carry a tiny pocket-sized device with them wherever they go in the community with their learner. Staff members are tasked with self-monitoring not only their own behavior, but the behavior of their learner as well…and without any complicated rules and procedures to follow.
Here’s how it works – every time the staff member makes a meaningful, program-relevant, engagement with the learner, he/she clicks the device. Additionally, every time the learner engages in an appropriate response, the staff makes a long click of a few seconds in duration. Short clicks for staff behavior; long clicks for learner behavior.
After a shift, the staff member is then given a celeration chart, automatically graphed in real-time during the previous session. In the end, his company ends up with a more motivated workforce. Thanks to the feedback technology, performance contingencies are more aligned than ever before with program goals and the company’s larger vision.
How do you provide performance feedback to your staff? Let us know in the comments below, and be sure to subscribe to Brett DiNovi’s YouTube channel to let him know what you would like to see in future videos! Also be sure to subscribe to bSci21 via email to receive the latest articles directly to your inbox!
Todd A. Ward, PhD, BCBA-D is the President and Founder of bSci21Media, LLC, which owns the top behavior analytic media outlet in the world, bSci21.org. bSci21Media aims to disseminate behavior analysis to the world and to support ABA companies around the globe through the Behavioral Science in the 21st Century blog and its subsidiaries, bSciEntrepreneurial, bSciWebDesign, bSciWriting, bSciStudios and the ABA Outside the Box CEU series. Dr. Ward received his PhD in behavior analysis from the University of Nevada, Reno under Dr. Ramona Houmanfar. He has served as a Guest Associate Editor of the Journal of Organizational Behavior Management, and as an Editorial Board member of Behavior and Social Issues. Dr. Ward has also provided ABA services to children and adults with various developmental disabilities in day centers, in-home, residential, and school settings, and previously served as Faculty Director of Behavior Analysis Online at the University of North Texas. Dr. Ward is passionate about disseminating behavior analysis to the world and growing the field through entrepreneurship. Todd can be reached at email@example.com
Brett DiNovi, M.A., BCBA has the unique and distinguished experience of studying the principles of applied behavior analysis under the rigorous scrutiny of both Dr. Julie S. Vargas (formerly Skinner) and Dr. E.A. Vargas at West Virginia University’s internationally recognized program. For the past 26 years, Brett has used behavior analytic principles to create large scale change across school districts, Fortune 500 companies using principles of Organizational Behavior Management (OBM), and across individual learners. Brett has been a OBM consultant in Morgantown WV, an instructor at West Virginia University, a guest lecturer at numerous universities, a speaker on multiple Comcast Newsmakers TV programs, an expert witness in due process hearings, has publications in the Journal of Applied Behavior Analysis, and has been in in executive leadership positions across schools and residential programs nationwide. In addition to an award from South Jersey Biz Magazine for “Best Places to Work,” an award for “Best of Families” in Suburban Magazine, and the distinguished “Top Ranked U.S. Executives” award, Brett’s proudest accomplishment is being a role model and father for his daughter and two stepchildren (one of which has autism). Brett can be reached at firstname.lastname@example.org